About Jack’s Shuttle

We provide comprehensive coverage across the entire metropolitan region including all major airports, downtown business districts, corporate campuses, luxury hotels and resorts, convention centers, private residences, cruise terminals, and event venues. If you're unsure whether we cover your pickup or drop-off location, simply call us and we'll confirm availability within minutes.

Absolutely. Every Jack's Shuttle chauffeur goes through a rigorous multi-step vetting process that includes thorough background checks, driving record verification, professional licensing confirmation, and in-person interviews. Once hired, all chauffeurs complete ongoing training in defensive driving, client discretion, and luxury service protocols. Your safety and privacy are never compromised.

We believe in 100% transparent, upfront pricing — no hidden fees, no surprise charges. Your full fare is quoted before you confirm your booking. We accept all major credit cards, corporate accounts, and digital payments. For corporate clients, monthly invoicing is available. Gratuity for your chauffeur is always appreciated but never required.

Cancellations made more than 24 hours before your scheduled pickup receive a full refund with no questions asked. Cancellations made between 4–24 hours prior may incur a 25% fee. Last-minute cancellations under 4 hours may be subject to a 50% cancellation charge. For corporate accounts or special circumstances, please contact us directly and we'll work with you to find the best solution.

Yes! We offer dedicated corporate accounts designed for businesses of all sizes. Benefits include priority dispatch, a dedicated account manager, consolidated monthly billing, customized reporting, and access to our full fleet for group transport needs. Whether you need daily executive commutes or large-scale event logistics, we have a plan tailored for your organization.

Yes. The moment your chauffeur is dispatched, you receive a live GPS tracking link via SMS so you can monitor your vehicle's exact location and estimated arrival time in real time. You'll also receive confirmation texts at key moments — booking confirmed, driver assigned, and en route — so you're never left wondering.

Our fleet includes luxury sedans, executive SUVs, and Sprinter vans. All vehicles are late-model, immaculately maintained, and equipped with Wi-Fi, climate control, leather interiors, and complimentary bottled water. We also offer specialty vehicles for weddings and VIP events upon request.